TERMS OF SALE

You must be over the age of 18 to enter into a commission contract agreement with me and be willing to provide valid, up to date identification upon request

REQUIREMENTS:

2-3 sided view reference sheet of request. 30% non refundable deposit - detailed below. Measurements depending on commission type, likely including head, hands, feet and for full or half suits, a duct tape dummy (DTD). Clear instructions will be given after deposit has been paid. For fullsuits I must receive your DTD at least 2 months before construction is due to begin.

QUOTES:

Quotes are only available during commission openings due to varying factors from material availability to technical application, more details can be found on the ‘Quotes’ page. Commission slots are open for 5-7 days maximum & are announced heavily beforehand on many social channels. Quotes are only valid during the opening so we ask that you are very serious about commissioning before submitting an application. Pricing is subject to change between openings.

EXECUTION & DEADLINES:

Currently I am executing full suits at around 6 to 10 weeks on average. Wait time will vary and are dependent on your slot coming up, not from the time the slot is accepted. I am in the process of drastically reducing wait times to a maximum of 6 months all in, with 4-7 projects in each queue depending on complexity, type, etc. Even less if I can manage, but I do want to be available to accept payment plans in this current climate, however full payments will be processed first. There is usually a small overlap of 2 projects maximum before heading into the new intake in order to finalize details, gather materials and receive the necessary requirements from the client. I do not take guaranteed deadlines, loose requests are accepted on a case by case basis but must be discussed before I invoice you as others may want suits for the same event. 

PRICING:

Pricing is a very detailed undertaking based on a number of factors (design complexity, price of materials, labour, etc) and in essence I cannot freely give out quotes when I am not open for commissions. If you are interested in a loose estimate, there is a pricing page here that starts at basic cost, I would add a few hundred onto the basic to give you an idea. If you’re really unsure, I can provide a ball-park figure but be aware the price, if given, will not hold or bind me to that exact figure upon a new commission opening.

PAYMENT, REFUNDS & SHIPPING:

A 30% deposit payment is required within 5 days of receiving your invoice. This deposit is non-refundable and is used for materials, preparation, administration and ultimately, time. If a refund is requested, beyond the 30%, the amount will depend on what stage in the process I am with construction -  with materials, total time and reason for dismissal factored. I ship costumes Worldwide - details are discussed on an individual basis. The client is responsible for paying for shipping, with full insurance being highly recommended. Any customs charges applied in accordance with the client’s country regulations are also the responsibility of the client.

ALLERGY WARNING:

There are cats on the premises at Selkie Suits as it’s a domestic business. The cats are not permitted in the work area at any time, however, fibres may be transmitted between areas. While the best effort is made to not allow any contact, there is not an absolute guarantee costumes will be 100% allergen free.

ASSURANCE:

Selkie Suits’ products come with a limited one year warranty. This covers repairs during normal wear and tear but excludes severe misuse. An example of normal wear and tear would be, loose teeth/claws, small holes in bodysuits, stitching loosening, etc. Large repairs and modifications to suits made by me will be reviewed on a case-by-case basis and will depend on how much strain your suit has been put under. Return shipping must be covered by the client. Details will be discussed via email including the recommended cost of repairs/alterations. Any alterations to your costume not by made by me, will void the warranty outright. We do ask that you please make sure your suit or any parts are CLEAN before they are sent. If items are sent unwashed a surcharge will be added to your repairs invoice and your warranty will be void for any future repairs if still within the year’s grace period - no exceptions. If there are any unpleasant odours, old stains, soiled parts or if it is in extreme disrepair it will be sent back to you immediately and I will not work on your costume again. You are free to do whatever you want with your costume, we just ask that you are respectful if needing repairs.